The Midwest Institute for Telecommuting Education (MITE) champions organizations to implement telework. MITE provides "nuts and bolts" consulting and training in the areas of start-up strategies, legal and liability issues, policy development, technology and remote office set-up, supervisory strategies, and teleworker/telemanager issues.

All our case studies are now available on this website. To visit a case study, click on the name of the case study below.

We hope you can take these case studies to make or reinforce the telework business case for your company. You will find that Telework works!

Company Name Case Summary SERVICE800 Case Study - Using telework to meet its business needs and benefit the community   Founded in 1989, SERVICE800 pioneered the use of remote service agents in order to decrease employee turnover rates and to provide job opportunities to persons needing flexible work options. Persons with disabilities and single parents benefit through jobs that capture their talents and meet their needs. See www.service800.com Arise Case Study - Reversing the use of foreign labor pools in customer service Arise is one of the largest virtual call center providers in the United States. Its success is spurred by the use of talented labor pools in metro and rural areas in the U.S., instead of outsourcing to foreign labor. In keeping the jobs in the country, Arise can reduce occupancy and operational costs and better retain customer service agents. See www.arise.com Project STRIDE Case Studies - Produced a series of case studies involving telework by persons with disabilities STRIDE Case Studies illustrate the organizational dynamics and define the benefits of telework for employers and employees. To read the full report, see STRIDE report.

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